Cancellation policy

Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select. Your payment details will be stored securely and you'll be automatically charged for each delivery, unless you choose to pay in advance.

Subscriptions include exclusive discounted pricing and are subject to a minimum commitment of two (2) successful orders — your initial order at checkout and your first recurring delivery. The option to cancel becomes available in your customer account once your second order has been successfully processed and paid for.

Before your 2-order commitment is complete, you can still manage your subscription through your customer account to update your shipping address or payment details, or swap product variations of equal value. Customer support cannot cancel a subscription before the second order has been billed; in extenuating circumstances, an early cancellation may be processed subject to a retroactive fee equal to the subscription discount applied to your first order.

Once your second order is complete, you can pause, skip or cancel your subscription at any time through your customer account, with no further fees or obligations. Your order confirmation emails contain links to manage your subscription.

Full details are set out in our Subscription Terms & Conditions. See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you can't cancel it, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.