Refund policy
Refund Policy
At Eden, we want you to feel confident in every purchase. This policy explains our 100-Day Money Back Guarantee, our 14-day change-of-mind returns, and how refunds work. Nothing in this policy affects your statutory rights.
100-Day Money Back Guarantee (Hair Growth Softgels only)
We stand behind our Hair Growth Softgels. If you've taken them every day as directed for at least 90 consecutive days and haven't noticed any improvement, contact us within 100 days of your first delivery and we'll refund the purchase price of the product you've used.
To be eligible:
- The guarantee applies only to Hair Growth Softgels purchased directly from edensuperfoods.com.
- You must have used the product daily as directed for a minimum of 90 consecutive days. We may ask about your usage and order history to confirm this.
- Any remaining product must be returned to us. Return shipping is not covered and must be paid by you.
- The guarantee covers a lack of results only. It does not cover change of mind, and it does not apply to any other Eden products.
14-Day Change-of-Mind Returns
If you change your mind, you can cancel your order for a refund within 14 days of delivery. Contact us within 14 days of receiving your order, then return the product within a further 14 days.
To be eligible:
- Products must be unopened, with the seal intact. For hygiene and safety reasons, we're unable to accept opened supplements for change-of-mind returns.
- Return shipping is not covered and must be paid by you. We recommend using a tracked service, as we can't refund items that don't reach us.
- Your refund will cover the product price. Any premium delivery cost above our standard rate is not refunded.
Free Returns on Defective Items
If your product arrives defective or damaged, we'll cover the return cost, so you don't have to worry about a thing. Please note this doesn't apply to change-of-mind or 100-Day Guarantee returns.
How to Return an Item
- Contact our Customer Service Team at help@edensuperfoods.com with your order details and reason for return.
- Our team will confirm your eligibility and provide return instructions.
- Pack your item securely and ship it to the address provided.
- Please don't ship anything back before contacting us, as unannounced returns can significantly delay your refund.
Refund Process
- Once we receive your return, we'll check it against the criteria above.
- Approved refunds are processed within 5 business days to your original payment method.
- Please allow extra time for your bank or payment provider to show the refund.
Incorrect Shipping Information
Refunds or free reshipments will not be issued for orders shipped to an incorrect address provided at checkout unless we are notified of the address change before an order is fulfilled. It is the customer's responsibility to ensure the shipping address is accurate.
If the recipient is unavailable at the first delivery attempt, the carrier will attempt delivery a second time. If delivery is refused, or the parcel is not accepted or collected after the final attempt, the carrier is unable to return the parcel to us and it will be destroyed. Because the goods cannot be recovered or resold, orders that are refused or unaccepted in this way are not eligible for a refund or free reshipment. If you no longer want your order, please contact us before refusing delivery so we can advise on the best option.
For more information, see our Shipping Policy here.
Defective or Damaged Items
If your product arrives defective or damaged, please contact us immediately at help@edensuperfoods.com. We will replace the item or provide a full refund, including shipping costs, at no additional charge.
Orders from Other Retailers
Orders placed through Amazon or other marketplaces are covered by that retailer's return policy rather than this one.
For any questions about our return and refund policy, please contact our Customer Service Team.